- ACCESSING SERVICES
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- Service
Delivery Sites:
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- Minnie Jones Health Center (Biltmore Avenue
site)
257 Biltmore Ave
Asheville, NC 28801
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- Minnie Jones Health Center (West Asheville
site)
264 Haywood Road
Asheville, NC 28806
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- Hours:
Monday - Friday (except for designated holidays)
8:00 am - 5:00 pm
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- Phone Number:
(828) 285-0622
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- Web Site Address:
wncchs.org
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- Service
Area
Except for participants of the HIV Care Network of Western North
Carolina, our patients must be current residents of Buncombe
County. We reserve the right to ask for appropriate proof of
residence at any time.
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- Enrollment
(becoming a patient)
New Patient Appointments
- An eligible individual will be deemed
'enrolled' in any one of the three core services when he or she
uses the service for the first time. Once the patient uses that
service for the first time, he or she is deemed to be enrolled
only in that service. For example, when a patient uses the Medical
Care Service for the first time, he or she is a patient only
of that service. He or she is not a patient of any of the other
two services (Dental Care and/or Behavioral Health) until he
or she actually uses one or both of those services for the first
time. Because of heavy demand, new patient appointments
are in short supply. We have found the farthest a new patient
appointment is scheduled into the future the more likely it is
not to be kept. This results in unacceptable waste of limited
resources. For this reason, we only schedule new patient appointments
one month out. We start accepting requests the second monday
of each month for appointments in the following months. (For
example, the second Monday of July we start making new patient
appointments for the month of August.) These appointments are
typically used-up within the first week of each month. To schedule
a new patient appointment, call 285-0622 on the second Monday
of the month. You will be required to provide a Buncombe
County mailing address. An appointment card will then
be mailed to you at the address you have provided. You
must bring this appointment card with you to your initial
appointment. Patients should bring an empty pill bottle,
or current unexpired written prescription with them to their
appointment. If you have any questions regarding making
a new patient appointment, please call 285-0622.
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- Urgent Care
- Our Urgent Care clinic is available for
established patients only, or those patients assigned to us through
Carolina Access (Medicaid), and can be used for minor emergencies.
We do not accept appointments for this service and established
patients must come to the clinic and wait to be seen. Urgent
Care clinic hours are 8am-5pm Monday through Friday.
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- Please understand we are not able to act
as the emergency department of a hospital. We are not open around
the clock. Depending on clinical capacity, we may turn away patients
for urgent care on any given days. Appointments for Urgent
Care are NOT accepted.
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- Third Party/Insurance
Payment
We accept Medicare Part-B, most Medicare Part-D plans, Medicaid,
Health Choice, and Blue Cross/Blue Shield of NC. We 'accept'
assignment of benefits for all those plans, which means we file
the claims with the third party payer/carrier. Patients do not
have to worry about that paperwork. Patients must bring their
most current insurance identification card(s) to every
clinic visit.
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- Schedule
of Fees
Except for patients covered by NC Medicaid, the following minimum
fees apply:
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- Medical and Behavioral Health Care
(In-House)
Urgent Care: $5.00 per visit
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- Scheduled Appointments: $10 per visit.
This fee is waived for as long as patients keep their appointments
and are punctual. When patients 'no show' (do not call 48 hours
ahead of the appointment to reschedule) or are not punctual (more
than 10 minutes late), the fee is not waived. This means the
patient must either pay the $10 fee for the missed appointment
in person or use the urgent care clinic. Our limited
resources and the heavy demand for our services simply do not
allow us to tolerate any waste.
Dental Care (In-House)
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- Urgent Care: $10
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- Comprehensive Oral Evaluation: $20
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- Dental Hygiene: $15
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- Restorative, surgical, and rehabilitative
procedures according to a fee schedule
Dental fees for adult patients are not waived.
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- Dental Care (In-House)
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- Urgent Care: $10
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- Comprehensive Oral Evaluation: $20
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- Dental Hygiene: $15
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- Restorative, surgical, and rehabilitative
procedures according to a fee schedule
Dental fees for adult patients are not waived.
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- Pharmacy (In-House)
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- All fees are at our actual cost (i.e.,
we do not make a profit). We waive or reduce prescription fees
for non-disabled, working-age adults who are unable to pay the
full cost of the prescriptions they need. To ensure this help
goes to those most in need, non-disabled, working age adults
must have a valid disability application/appeal pending with
the Social Security Administration. The patient must provide
documentary evidence of the application/appeal. All pharmacy
fee waivers are subject to the availability of funds.
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- In general, other than the fees listed
above, there will be no other charges from us to our patients.
Because all our services are subsidized, patients must self-certify
their annual household income. When patients request that all
minimum fees be waived due to lack of income, we require independent
verification of income and resources.
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- Collection
of Fees
Patients who are covered by commercial health insurance (e.g.,
Blue Cross/Blue Shield) must pay 100% of the charges not covered
by their insurance. Non-disabled working-age patients must pay
our minimum fees in cash/debit card at the time services are
rendered. No credit is granted, which means we do not send out
monthly bills.
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- Translation/Interpretation
As a general rule, all our services are delivered using the English
language. We want all our patients - including those who have
limited English proficiency to make meaningful use of our services.
For this reason, we have in-house translation services for the
two languages (other than English) that most of our patients
use. Those languages are Spanish and Russian.
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- However, it is impossible to predict the
need to use any particular language at any point in time. To
accommodate this problem, we have telephone access to translation
services for the vast majority of the known languages of the
world.
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- For persons who use American Sign Language
(ASL) we arrange and pay for contracted translation/interpretation
services. Because ASL translation/interpretation services must
be scheduled ahead of time, patients who need this service must
request it as soon they know it.
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