COVID-19 Triage Plus aims to reduce the number of phone calls you are getting by providing a new information channel and addressing care management needs. COVID-19 Triage Plus staff – NC licensed RNs experienced in care management -- will triage patients using the latest CDC/NC DHHS guidelines. CCNC’s Triage RNs will attempt to close the feedback loop by identifying high risk callers linked to your practice and referring them back to you. Our aim is to help you keep track of your vulnerable patients.
We wish to thank all NC healthcare providers for the heroic efforts they are making to bring the pandemic under control. The new line begins operation on Monday, April 6 and will be open from 7:00 a.m. to 11:00 p.m., seven days a week.
COVID-19 Triage Plus Patient Information and Support Line: 1-877-490-6642.