Lead Dental Assistant - *Internal Candidates Only

POSTED: 10/11/2021

*Internal Candidates Only

Western North Carolina Community Health Services has a vacancy for a full-time Lead Dental Assistant. The Lead Dental Assistant will perform all the responsibilities of the Dental Assistant as well as being responsible for the following: supply inventory and ordering; weekly maintenance of Quality Logs; training new dental assistants; assigning dental assistants to daily schedules; ensure dental staff are compliant with OSHA regulations and safety requirements; and ensure that all SDS sheets are up to date. Candidates should possess skill in exercising a high degree of judgment, initiative and decision making. Understanding of dental office operations is essential, as well as the ability to coach staff to improve performance and implement clinical best practices, including optimizing staffing schedules. A minimum of five years dental assistant experience with current x-ray certification is required. Proficiency with Microsoft Office and excellent written and verbal communication skills are also required. Fluency in Spanish, Russian and/or Ukrainian highly preferred, but not required. Knowledge of Eaglesoft software will be beneficial. Clinic hours are Monday – Friday, 8am – 5pm (with one hour paid lunch break). However, this position requires a work schedule of nine hours per day, four days per week. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org ; mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Dental Treatment Coordinator

Posted: 12/30/2021

Come join our dynamic and growing team at Western NC Community Health Services. We are looking for a full-time customer oriented Dental Treatment Coordinator.

YOUR RESPONSIBILITIES:

• Prepare and present treatment plans and financial estimates to patients
• Assist patient with financial arrangements and insurance benefits
• Complete pre-authorizations, schedule patient treatment appointments and manage dentist/hygienist schedules

QUALIFICATIONS:

• Excellent customer service skills
• Minimum two years of dental clinical, or administrative experience, or healthcare insurance/coding experience.
• Some college preferred

WHAT WE OFFER:

• A very competitive salary
• Excellent benefits package

• Great Monday – Friday work hours
• No weekend or holiday work required

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville.

We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Licensed Practical Nurse

Posted: 12/10/2021

Come join our growing team at Western NC Community Health Services! We are a non-profit, Federally Qualified Community Health Center (FQHC). We have an opening for a full-time Licensed Practical Nurse (LPN).

You will be working with the health care team in person, or by phone. Will obtain the patients’ medical history and provide the appropriate care, advise patients and their caregivers on health maintenance and disease prevention.

A current North Carolina LPN license, BLS certification, CPR certification, and advanced knowledge of medical terminology are required. Minimum of three years of LPN experience in a medical office environment, expert knowledge of outpatient clinic operations and familiarity with the role of FQHCs in the community is preferred. Bilingual (English/Spanish) candidates are desired but is not required.

We offer a very competitive salary as well as an excellent benefits package. Email us your resume and cover letter in MS Word or PDF format, or mail to Director of Human Resources, PO Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. We are an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Optometrist

POSTED: 07/28/2021

Are you interested in helping us create a community optometric clinic as part of a local community health center?

Do you want to work as an integral part of a dynamic, integrated whole-person health care team?

If so, we have a full or part-time position that has been created just for you. In this setting you can concentrate on your optometric skills as they relate to primary care with concentration on co-managing patients with chronic disease conditions, including diabetes, cataracts, glaucoma. You will be part of a healthcare team which includes family practice physicians, nurse practitioners and physician assistants, mostly serving lower income individuals and families who’ve not had access to high quality eye care.

Western North Carolina Community Health Services, Inc. (WNCCHS), a Federally Qualified Health Center in Asheville, NC is seeking a NC Board Certified Optometrist to join a highly integrated team of 15 family medicine practitioners, 5 dentists, and 8 behavioral health clinicians, in a community health center setting. The candidate will provide optometric care to adults and children from internal referrals and will evaluate, monitor, and treat eye conditions including glaucoma, cataracts, diabetic retinopathy, and other eye-related diseases.

Candidate should be NC Board Certified as well as TPA certified.

Candidates may submit CV and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org .

WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Full Position Description (PDF)

Advanced Practice Clinician for Primary Care

POSTED: 08/17/2021

Western NC Community Health Services, a Federally Qualified Health Center, seeks a full-time primary care Advance Practice Clinician (FNP or PA) for its busy outpatient clinic. The ideal candidate will have a minimum of three (3) years clinical experience in a primary care setting. In a multidisciplinary team setting, the provider is expected to manage the primary medical and behavioral health needs of primarily adult low-income/uninsured patients. We offer a very competitive salary, along with an excellent benefits package. Fluency in Spanish or Russian/Ukrainian is highly preferred. Once employed the provider may be eligible for educational loan repayment. Currently our providers work four, ten hour shifts per week, with occasional evening hours, but no weekends or holidays. Additionally, no hospital calls required. Applicants may submit resume and cover letter by e-mail (MS Word or PDF formats only) to employment@wncchs.org, or mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Certified Medical Assistant: Candler Health Center

POSTED: 09/22/2021

Western NC Community Health Services has a vacancy for a full-time certified medical assistant for the Candler Health Center. Internal candidates preferred. Ideal candidate will have prior experience, preferably in an outpatient clinical setting. Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required. The certified medical assistants at this location will work five days a week, eight hours a day (with one hour paid lunch break). We offer a very competitive salary, along with an excellent benefits package. Internal candidates should submit internal application to Human Resources. All other applicants may e-mail resume/cover letter to employment@wncchs.org (MS Word or PDF format); mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Director, Medical Practice Operations

POSTED: 11/23/2021

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC) with 15 primary care and 9 integrated behavioral health providers, seeks a full-time Director, Medical Practice Operations. The Director will manage daily operations including all clinical and administrative functions of the practice operations. The Director will partner with providers, administrative and clinical staff to develop and implement convenient and prompt access to primary care, and lead practice transformation processes to produce measurable changes in patient access, health outcomes and preventive care management.

A minimum of five years practice management experience managing physician groups of 10+ providers and directly supervising both clinical and non-clinical staff. A bachelor’s degree in business/healthcare administration or nursing is required. A master’s degree in business/healthcare administration or public health is preferred. CMPE or FACHE certification is also preferred, as well as a background with Lean/Six Sigma. A successful track record in leading and managing change in medical practices as well as performance improvement and clinical best practices within primary care are required. Familiarity with the role of an FQHC in the community is desired. Bilingual (English/Spanish) candidates are desired but is not required.

We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF format) by e-mail to employment@wncchs.org, or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

RN Case Manager

POSTED: 11/23/2021

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), is seeking an RN Case Manager. The RN Case Manager will collaborate with patients and health care team members, develop plans of care customized to meet the specific needs of patients deemed by to be at moderate high or high risk for poor health outcomes including patients with significantly complex medical conditions, patients living with HIV, and/or patients with social-economic and/or mental health co-morbidities.

Care plans for patient and family self-care competence will include motivational assessment, assessing for desired level of involvement and coaching for adherence to care plan. Provides education to patients and caregivers/families to encourage adherence to care plans and to promote self-management of chronic conditions. Acts as a liaison between patients and/or caregiver(s) and the healthcare team, including but not limited to primary care provider and support staff, behavioral health providers and other specialists, pharmacy, dietitians, and others engaged in patient care. Assesses and addresses social determinants of health to eliminate barriers and ensure successful transitions of care from inpatient or emergency department to culturally competent, comprehensive primary care.

Two years RN experience required, Clinical experience in nursing care of the medically complex patient highly desirable preferred. Expert knowledge of medical office operations. Familiarity with role of FQHCs in the community. Bachelors’ degree in nursing or related field required.

We offer a very competitive salary, along with an excellent benefits package. Candidates may apply by emailing a resume and cover letter (Microsoft Word, or PDF format) to employment@wncchs.org, or by US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Avenue, Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Optometric Technician/Optometric Assistant

Posted: 01/13/2021

Are you an outgoing Optometric Technician with a passion for providing great customer service? Come join our healthcare team as we launch a new Optometry Clinic at Western North Carolina Community Health Services.

YOUR RESPONSIBILITIES:

• Prepare/pre-screen patients for eye exams with the optometrist, taking medical history, documenting strength of corrective lenses, intraocular pressures, visual field and ocular motility.
• Provide exceptional customer service and high-quality experience to patients
• Assist Optometrist in the technical and administrative operations of the clinic
• Answer patients’ questions about medication, eyeglasses and contact lenses.
• Schedule future appointments

QUALIFICATIONS:

• One year of optical experience, preferred
• Preferred Bilingual English/Spanish, but not required
• Proficient in learning new technology quickly
• Excellent organizational skills

WHAT WE OFFER:

• A very competitive salary
• Excellent benefits package

• Great Monday – Friday work hours
• No evening, weekend or holiday work required

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville.

We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Mobile Support Specialist

Posted: 12/11/2021

Western NC Community Health Services has a vacancy for a full-time support specialist for our new mobile medical clinic. We are seeking an exceptional individual with outstanding customer service skills to support the medical and dental providers in the mobile clinic. Ideal candidate will have prior medical reception/clerical experience in an outpatient setting working with an electronic medical record.

The Mobile Support Specialist (MSS) will greet/register patients, obtain patient demographic and financial information, assist with set-up and break down of the mobile clinic, provide inventory tracking and supply ordering and help maintain a clean and orderly appearance of the mobile clinic. The MSS will work four, ten hour shifts. Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required.

Candidates who possess a valid CDL license are preferred. Excellent communication skills with the ability to multi-task and prioritize are essential. Must be able to work in a fast-paced environment alongside a clinical team in a confined space. We offer a very competitive salary, along with an excellent benefits package.

Email your resume and cover letter (MS Word format) to employment@wncchs.org ; mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Patient Assistance Specialist

POSTED: 07/29/2021 Western NC Community Health Services, a non-profit, Federally Qualified Health Center, seeks a full-time Patient Assistance Specialist. Applicant must have experience and skills to assess financial need for medical assistance, as well as assist in obtaining documentation to qualify patients for public/private health care and medication assistance programs. Certified Marketplace Counselor is preferred, but not required. Bilingual (English/Spanish) candidate is preferred, but not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word format) by e-mail to employment@wncchs.org or USPS mail to Director of Human Resources, PO Box 338, Asheville, NC 28802.

Ambassador of First Impressions

POSTED: 07/16/2021

Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time Ambassador of First Impressions. The Ambassador of First Impressions sets the tone for the health center the moment each patient walks in the door. He/she is the first person and the last person the patient sees when they come to the health center for care. He/she is responsible for supporting the front office staff by identifying and working with patients who may require extra time and attention during the intake process in order to maintain an efficient check-in process and create an exceptional patient experience. This extra attention may be needed to help the patient complete the registration form, read and understand documents or deal with any insurance problems that would otherwise create a bottleneck at the check-in process. Along with a minimum of two years’ experience in a customer service role applicants must have the ability to provide exceptional customer service, anticipate patient needs and use good judgment; work well under stress with difficult customers; have proficiency in learning new technology quickly; and possess excellent organizational skills. Additionally, applicants must be bilingual (English/Spanish). Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Patient Revenue Associate

POSTED: 11/18/2021

Western North Carolina Community Health Services, Inc. has a vacancy for a full-time Patient Revenue Associate. The Patient Revenue Associate position requires excellent customer service, advanced computer skills as well as knowledge of medical billing procedures and payer guidelines. This position is responsible for compiling, computing, and recording billing information, as well as preparing electronic transmissions to third-party payers and reconciling payments to patients’ accounts. These tasks will require maintaining several databases; reviewing claims denials; monitoring unpaid claims to ensure processing within the standard billing cycle for third party insurers.

Ideal candidate will possess a keen attention to details; easily adapt to an ever-changing electronic records environment; ability to work in a team environment; adapt to a fast-paced environment; and possess excellent communication skills. Work hours will be eight hours per day Monday – Friday and NO evening, weekend or holiday work required.

We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format or PDF) to employment@wncchs.org; mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Administrative Assistant to Chief Medical & Chief Dental Officers

Posted: 12/20/2021

Ready to join a dynamic and growing social justice-oriented health care team? Western NC Community Health Services has an opening for a full-time Administrative Assistant to our Chief Medical & Chief Dental Officers.

Responsibilities:

• Assist with planning, organizing, communicating, implementing, and evaluating activities and projects

• Maintain a high level of confidentiality

• Able to multitask and meet deadlines

Qualifications:

• Prior experience as an Administrative Support Staff

• Possess strong writing and verbal communication skills

• Must demonstrate proficiency with Microsoft Office Suite during the interview (Word, Excel, PowerPoint, Outlook, OneNote, etc.)

We Offer:

• A very competitive salary

• Excellent benefits package

• Great Monday – Friday work hours

• No evening, weekend or holiday work required

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville. We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Population Health Specialist

POSTED: 10/26/2021

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), is seeking a full-time Population Health Specialist. The Population Health Specialist is part of an inter-disciplinary clinical care team that helps increase access to health services and close gaps in care through outreach and engagement, patient and staff education, assistance with social determinants of health, and connections to peer support as appropriate.

The ideal candidate will have an Associate’s degree in health-related field, or training as a Medical Assistant, and have at least three years’ experience preferably in clinical environment. Have a strong commitment to serving the underserved and vulnerable population of the community, and ability to navigate the health care system and advocate for others.

We offer a very competitive salary, along with an excellent benefits package. Candidates may apply by either submitting a resume and cover letter via email (Microsoft Word, or PDF format) to employment@wncchs.org, by US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Avenue, Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Director of Quality and Risk Management

POSTED: 11/18/2021

Western North Carolina Community Health Services is seeking a full-time Director of Quality and Risk Management. The Director of Quality and Risk Management supports the development and implementation of quality assurance and improvement policies and protocols including identifying measurements, audit and data validation processes, and workflow best practices. The Director assists in identifying areas for improvement throughout the organization and addresses using evidence-based process improvement methodologies.

Responsibilities include providing a planned, systematic, organization-wide approach to identifying, designing, measuring, prioritizing, and monitoring quality and performance improvement of processes which promote the delivery of safe, cost-effective, high quality patient care. Works collaboratively with the Chief Medical Director and Chief Dental Director, senior leadership, clinical departments, nursing, and administrative leadership to develop and implement a best-in-class FQHC quality program.

This position is responsible for ensuring compliance with HRSA Health Center Program quality standards, risk management, and other government and Bureau of Primary Care supported programs. Must have the ability to analyze complex clinical operations and structure processes to facilitate decision-making regarding quality initiatives.

• Bachelor’s degree in health sciences, public health, or healthcare administration. Master’s degree preferred.

• Minimum 3 years of experience, preferably with quality improvement in a healthcare facility. Experienced/knowledge in population health, managed care and accountable care organizations is a plus.
• NAHQ or LEAN Six Sigma preferred: Completion of ECRI Risk Management Course within 90 days of hire.
• Proficiency in driving data collection, analysis, and presentation. Experience in the use of Excel spreadsheet and PowerPoint for QI-related data synthesis and display.
• FQHC experience is preferred. Knowledge of Lean/Six sigma or PDSA methodologies. Experience with data analytics/population health tools. Patient Centered Medical Home knowledge.

We offer a very competitive salary, as well as an excellent benefits package. Candidates may submit a resume and cover letter (MS Word or PDF format) to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Referrals Specialist II

POSTED: 12/14/2021

Come join our dynamic growing team! Western NC Community Health Services is a non-profit, Federally Qualified Community Health Center (FQHC). We are looking for a Referrals Specialist with excellent customer service skills. You will be working collaboratively with physicians, nurses, case managers and other departments to coordinate continuity of care between providers and community specialists.

Responsibilities:

• Bring clinical knowledge to referral management
• Responsible for receiving, processing, and following up on medical referral requests for diagnostic testing, medical specialists, and other providers.
• Monitors the electronic health record to receive and process requests for referrals and diagnostic imaging.

Qualifications:

• Medical Assistant Certification

• One-year medical office operations experience
• Able to multitask and work under pressure

Preferred skills:

• Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required.
• Previous experience in referral management, but not required.

Referrals Coordinator

POSTED: 12/14/2021

Ready to join our dynamic growing team? Western NC Community Health Services is a non-profit, Federally Qualified Community Health Center (FQHC). We are looking for a Referrals Coordinator with excellent customer service skills. You will be working collaboratively with physicians, nurses, case managers and other departments to coordinate continuity of care between providers and community specialists.

Responsibilities:

• Responsible for overseeing daily referral team activities.
• Responsible for receiving, processing, and following up on medical referral requests for diagnostic testing, medical specialists, and other providers.
• Assist patients with completing documentation for referrals, including financial forms, and making referral appointments.

Qualifications:

• Licensed Practical Nurse (LPN)

• One-year medical office operations experience.
• Able to work under pressure.

Preferred skills:

• Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required.
• Previous experience in referral management, but not required.

Project Support Specialist

POSTED: 12/21/2021

Come join our dynamic growing team! Western NC Community Health Services has an opening for a

full-time Project Support Specialist to our Chief Operating Officer.

RESPONSIBILITIES:

• Provide high-level Administrative Support to our Chief Operating Officer
• Design charts/graphs to present statistical data related to operational performance of the health center(s).
• Design data collection forms to support operational problem-solving.
• Facilitate and support various project teams to ensure accountability and progress.

QUALIFICATIONS:

• Bachelor’s Degree required
• Minimum three years of Administrative experience, preferably in a healthcare setting A Master’s degree may substitute for the experience requirement
• Advanced working knowledge of Microsoft Excel and Powerpoint
• Lean Six Sigma (LSS) background or Project Management Professional (PMP) certification desired but not required

WE OFFER:

• A very competitive salary
• Excellent benefits package

• Great Monday – Friday work hours
• No evening, weekend or holiday work required

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville. We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

IT Support Technician

Posted: 12/30/2021

The IT Support Technician will be responsible for lending operational support to existing and new locations, to include working with various vendors to achieve all technology requirements. Work duties will encompass a variety of tiered Service Desk tasks when not engaged in active project deliverables. This includes the ability to manage communications with customers, actively participate in managing incidents/requests for support, contribute to knowledge base, perform routine operational/maintenance procedures, asset management/inventory, and other duties as assigned. Primary, project-driven responsibilities include physical installation, configuration, and maintenance of wired/wireless network hardware, servers, terminal & computers w/peripherals, administrative computing systems, printers, A/V equipment, and more. This candidate must have a user-friendly attitude with a strong customer service and team-minded orientation. Candidates must be flexible as the position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work.

Knowledge and Skills desired

• Excellent customer service skills, willingness to empathize with others and follow-through in providing the most efficient service possible.
• General knowledge of best practices and procedures in maintaining networks and computing/systems environments.
• Hands-on comfort with common power/hand tools that may be needed for installation work.

Education and Experience

• Ideal candidate with have 2-3 years in Field Tech or related work
• AS Degree or higher preferred, and/or technical certifications in lieu of degree.
• Minimum of 2 years technical, hands-on installation, repair, and/or support work required. Greater “on-the-job” experience considered in lieu of degree or certifications.

Physical Demands

• Must be physically able to perform duties while standing or sitting for extended periods.
• Must be able to lift up to 50 lbs., bend, kneel, and climb stairs.

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville. We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Health Information Technician

Posted: 12/31/2021

Come join our growing team! Western NC Community Health Services is looking for a full-time Health Information Technician. The ideal candidate must possess strong customer service skills.

YOUR RESPONSIBILITIES:

• Compile, process and maintain electronic medical records
• Able to multi-task and be well organized
• Process request for external medical records
• Interact with a wide range of staff, physicians, and the public

QUALIFICATIONS:

• Three years’ experience working in Medical Records
• Familiar with HIPAA regulations and medical terminology
• Excellent data entry skills, and proficient in Microsoft Office programs
• Expert knowledge of medical office operations preferred

WE OFFER:

• A very competitive salary
• Excellent benefits package

• Great Monday – Friday work hours
• No evening, weekend or holiday work required

Email your resume and cover letter in MS Word, or PDF format to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center 257 Biltmore Ave., Asheville.

We are an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Licensed Behavioral Health Counselor

POSTED: 06/18/2021

Western North Carolina Community Health Services, a Federally Qualified Community Health Center, is hiring a full-time licensed counselor. Candidate must possess a Master’s degree in Social Work, Counseling, Psychology or related Human Services field with appropriate license to practice, such as Licensed Clinical Social Worker (LCSW), is required. A minimum of three years experience working with culturally diverse populations, preferably Hispanic, with mental health/substance abuse and related disorders is required. Bilingual (English/Spanish) candidates are preferred, but not required. Prior integrated care experience is also preferred. Work hours are Monday – Friday, 9 am – 5 pm (with one hour paid lunch break) and NO evening, weekend or holiday work required. We offer a very competitive salary, along with an excellent benefits package. Successful candidate may also qualify for educational loan repayment assistance. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Pharmacy Technician

POSTED: 08/05/2021

Western NC Community Health Services is hiring a full-time (40 hour week) Board and Nationally Certified Technician for our clinic pharmacy. Retail experience is preferred. Our pharmacy operates Monday – Friday (with one hour paid lunch break), NO weekend or holiday work required. Ideal candidate will be bilingual (Spanish or Russian/Ukrainian) but is not required. We offer a very competitive salary, along with an excellent benefits package. Candidates may apply in person at 257 Biltmore Avenue, Asheville, NC 28801, or email resume and cover letter to employment@wncchs.org . WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Director of Pharmacy Services

POSTED: 08/06/2021

Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time Director of Pharmacy Services. The Director of Pharmacy Services directs and oversees all aspects of the pharmacy function in the designated location/s according to federal, state and 340B pharmacy regulations. Provides leadership focusing on contributing to the development and managing the implementation of effective initiatives and strategies to support and meet the objectives of the business. Takes the necessary actions to ensure the highest level of quality in provision of pharmacy services ensuring compliance with all pertinent company standard operation procedures and local, state, and federal regulations. Supports WNCCHS’s mission, vision, core values and customer service philosophy. Applicant must have a minimum of seven years experience in a pharmacy setting with at least five years in a leadership or management role and possess a current NC Board of Pharmacy License that is free of restrictions to bill Medicaid/Medicare; be proficient in the use of Microsoft Office programs; possess excellent verbal and written communication skills an the ability to communicate effectively; interact in a friendly, professional manner with a wide range of staff; have expert knowledge of medical office operations; ability to plan, prioritize and complete delegated tasks with attention to detail; and ability to multitask and work well under pressure. Previous experience operating a 340B drug pricing program is preferred. Bilingual (English/Spanish) candidates desired. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Laboratory Technician

POSTED: 06/25/2021

Western NC Community Health Services is hiring a full-time Laboratory Technician. Candidates must have prior phlebotomy experience. Bilingual (English/Spanish or English/Russian/Ukrainian) candidates desired, but not required. Lab hours are Monday – Friday, 7:30 a.m. – 7:00 p.m., and technicians work five, eight hour shifts per week (with one hour paid lunch break per day). Ability to work flexible hours is required. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply

Medical Director of Population Health

Inactive

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC) with 15 primary care and 9 integrated behavioral health providers, seeks a full-time Medical Director of Population Health. The Medical Director will provide direct patient care 3.5 days per week with 1.5 days administrative time.The Medical Director provides clinical and strategic leadership and direction to population health initiatives. The Medical Director will develop and execute strategies to improve patient care and meet the clinical objectives of all population health and risk-sharing arrangements. Collaborates with operational and finance leaders across the organization to enhance the delivery of care, adapt “best practices,” and develops and implements value-based financial incentive models, including upside gain-sharing arrangements, quality improvement incentive programs, governmental incentive programs, and other third party pay-for-performance programs. Population Health initiatives include but are not limited to quality improvement, risk score accuracy, government programs, KPIs, and improvement in ineffective utilization. The Medical Director helps clinicians focus on models of care that advance the health of the community and the individual, control cost, and enhances reimbursement through value-based purchasing and shared risk opportunities. The Medical Director will need working knowledge of P4P programs and care management models (ACOs, medical homes). Experience and demonstrated successful leadership of case management, disease management and /or population health programs. Knowledge of the concept of risk and how the application of risk management theory can alter population health outcomes. Experience working with the application of data analytics and performance measurement tools for improving patient outcomes. Minimum of 5 years in a clinical administrative role within a primary care setting. At least 2 years’ experience with governance and management in an established ACO and/or directing value-based reimbursement models. MD/DO with Board certification in family medicine or internal medicine required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Director, Integrated Behavioral Health (IBH)

Inactive

The Director, Integrated Behavioral Health (IBH) oversees all aspects of clinical integration across Western North Carolina Community Health Services and is responsible for developing and guiding implementation of the IBH strategy and program as part of population health approach. The Director leads, manages and oversees a team of IBH clinicians in the provision of all integrated behavioral health services and is responsible for the sustainability of integrated behavioral health, as well as the outcomes associated with IBH performance standards. The Director is responsible for engaging community IBH partners and stakeholders, grant-writing and innovative program implementation to transform the provision of behavioral health services in primary care. This position represents the organization in providing consultation services to external clients and is also a key member in state and regional efforts to expand integrated behavioral health care within primary care. The Director will serve as the subject matter expert for behavioral health, responsible for overall strategy development, including standardized care management approach for members with behavioral health needs and coordination strategy with delegated behavioral health entities Ten years of clinical experience providing evidence-based therapeutic treatment services with Mental Health and/or Substance Use pediatric and adult populations and a working knowledge of public/private behavioral health/substance abuse treatment delivery systems. Five years’ experience in a supervisory role, supervising staff, programs, systems, and grants. This position is a combination of clinical and administrative role, which will consist of at least 3.5 days of direct patient care with 1.5 days of administrative time. Master’s Degree as a Licensed Clinical Social Worker (LCSW) in the state of North Carolina, or master’s degree in psychology or counseling is required. Licensed in the State of North Carolina as any of the following: Clinical Psychologist (Psy.D or Ph.D) or licensed Psychiatric and Mental Health Nurse Practitioner (PMHNP) or Clinical Nurse Specialist (PMHCNS) is preferred. Bilingual (English/Spanish) candidates are desired but is not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter by US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Director of Population Health

INACTIVE Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC) with 15 primary care and 9 integrated behavioral health providers, seeks a full-time Director of Population Health (DPH). The Director is responsible for designing and implementing a robust population health management program at Western North Carolina Community Health Services aimed at improving patient centric health outcomes. The DHP will lead development of population health priorities including streamlining/coordinating disease management and complex care management. S/he will implement tools to monitor performance and outcomes, specifically population health indicators such as patient activation, preventative health risk, social/behavioral health risk and disease specific clinical outcomes with the goal of improving patient quality and cost and decreasing fragmented, episodic care. The Director will provide leadership in developing and implementing an organizational-wide approach to population health to drive improved patient outcomes at reduced costs. Develops and is accountable for short- and long-term strategic initiatives for population health programs across WNCCHS. DHP will develop the framework and related protocols in which all clinical integration and population health initiatives will be deployed. The Director will work closely with senior leadership to set and articulate WNCCHS’s population health management vision and gaining the commitment of internal leaders and providers. Also, will serve as the subject matter expert for population health and value-based care programs. 5+ years of relevant care management/population health or value-based care experience in a healthcare organization serving Medicaid or Medicare beneficiaries required. Must have experience working with developing value-based care models. In-depth knowledge of Utilization Review, Patient Centered Medical Homes, Practice Transformation, Health Plan Operations, or ACO development. Master’s degree in Public Health or Business/Health Administration or health related field required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Behavioral Health Qualified Professional

POSTED: 06/18/2021 Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time Behavioral Health Qualified Professional. Applicant must have the knowledge and skills to screen, assess and assist patients in crisis; coordinate and manage services for patients across care settings (inpatient - outpatient), levels of care (primary care - specialty care), and functional status (unstable - stable); and support the Office Based Opioid Treatment program by screening patients, ensure patient engagement, ensure patient adherence to treatment plan and follow-up care management. Applicant must possess a Bachelor Degree in human services (psychology, social work or a behavioral science). Bilingual (English/Spanish) desired. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Advanced Practice Clinician for Primary Care (Mobile Unit)

INACTIVE Western NC Community Health Services, a Federally Qualified Health Center, seeks a full-time Advanced Practice Clinician (NP or PA) with at least 3 to 5 years of primary care experience. This position is for the initial launch of our medical mobile unit and will require some flexibility in work sites (may be mobile or clinical sites). In a multidisciplinary team setting, the provider is expected to manage the primary medical and behavioral health needs of low-income/uninsured adult and pediatric patients. Fluency in Spanish or Russian/Ukrainian is highly preferred. Once employed the provider may be eligible for educational loan repayment. Currently our providers work four, ten hour shifts per week, with no evening, weekend or holidays required. Additionally, no hospital calls required. Applicants may submit resume and cover letter by e-mail (MS Word format only) to employment@wncchs.org, or mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcomed at 828-285-0622, X 2026. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Mobile Unit Medical Assistant - Sign on Bonus: $500.00

INACTIVE

Sign on Bonus: $500.00

Western North Carolina Community Health Services has a vacancy for a full-time medical assistant. We will be offering a $500 sign on bonus which will be received in two payments ($250) at 6 and 12 months. Ideal candidate will have prior experience, preferably in an outpatient clinical setting. This position is for the initial launch of our medical mobile unit and will require some flexibility in work sites (may be mobile or clinical sites). Medical Assistants typically work four, ten hour shifts (with one hour paid lunch break). Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org ; mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply

Human Resources Assistant

INACTIVE

Western NC Community Health Services has an opening for a full-time Human Resources Assistant. Ideal candidate will be bilingual (English and Spanish), but is not required. Prior experience in human resources with a focus on recruitment and retention for medical office staff, credentialing providers, employee recognition and employee wellbeing programs are required. The HR Assistant responsibilities include recruiting and retention efforts, Federal and State labor compliance issues, employment credentialing and employee relations. Excellent verbal and written communication skills and proficiency with Microsoft Office products are also required. Experience with Relias Learning System and Employee Navigator are desired. SHRM certification is also desired, but not required. Work hours are Monday – Friday, 9am – 5 pm (with one hour paid lunch break) and NO evening, weekend or holiday work required. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Director of Medical Office Operations

Filled

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC) with 15 primary care and 9 integrated behavioral health providers, seeks a full-time Director of Medical Office Operations. The Director will manage daily operations including all clinical and administrative functions of the practice operations. The Director will partner with providers, administrative and clinical staff to develop and implement convenient and prompt access to primary care, and lead practice transformation processes to produce measurable changes in patient access, health outcomes and preventive care management. A minimum of five years practice management experience managing physician groups of 10+ providers and directly supervising both clinical and non-clinical staff. A bachelor’s degree in business/healthcare administration or nursing is required. A master’s degree in business/healthcare administration or public health is preferred. CMPE or FACHE certification is also preferred, as well as a background with Lean/Six Sigma. A successful track record in leading and managing change in medical practices as well as performance improvement and clinical best practices within primary care are required. Familiarity with the role of an FQHC in the community is desired. Bilingual (English/Spanish) candidates are desired but is not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Ryan White Medical Social Worker

INACTIVE Western NC Community Health Services, a Federally Qualified Health Center, seeks a full-time Medical Social Worker to assist with our Ryan White program. Applicant must have the knowledge and skills to coordinate and monitor services for HIV positive adult patients across care settings (inpatient - outpatient), levels of care (primary care - specialty care), and functional status (unstable - stable). Applicant must be a Licensed Practical Nurse or possess a Bachelor’s level Medical Social Work degree. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply by e-mail to employment@wncchs.org, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. E.O. employer; racial/ethnic minorities are encouraged to apply.

Part-time Dental Hygienist

INACTIVE

Western North Carolina Community Health Services (WNCCHS), a Federally Qualified Community Health Center, is seeking a part-time Registered Dental Hygienist for our busy dental clinic. Our dental clinic currently utilizes Eaglesoft charting and digital x-rays, and ideal candidate will have a minimum of two years’ experience with these processes. The current schedule for this position will be Monday and Friday, nine (9) hours per day (with a one hour paid lunch break). However, the schedule may change as we implement a new mobile dental unit. In addition to a very competitive salary, we offer an excellent benefits package. Applicants should send resume (or CV) and cover letter (Microsoft Word or PDF formats) via email to employment@wncchs.org or via US Postal Service to Director of Human Resources, P.O. Box 338, Asheville, NC 28802. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Front Office Supervisor

Inactive

The Front Office Supervisor provides direct supervision to the front office and call center staff and manages processes associated with patient check in/out, customer service, appointment scheduling, telephone call management, registration, co-pay collections, insurance verification, patient recall and end of day closure. S/he is responsible for creating efficient front office processes, allocating resources effectively to meet/exceed patient and internal customer needs.

• Ensures that patients and visitors are greeted warmly with courtesy, friendliness and the highest degree of customer service and professionalism at all times.
• Ensures that front office/call center staff support the needs of the providers and clinical team with a high degree of professionalism, courtesy, and responsiveness. Regularly seeks feedback from providers and clinical staff.
• Continually observes and evaluates workflows, call volumes and patient throughput. Regularly devises changes in workflows and processes to increase efficiency and improve wait times and throughput.
• Analyzes call volume highs and lows and adjusts staffing accordingly.
• Recommends innovative approaches to streamline front office processes for efficiency and to provide a better patient experience.
• Keeps up with industry standards related to efficient patient scheduling models, patient reminder systems, efficient check-in processes and queue management.
• Develops and communicates written standards and protocols for all front office/call center functions (i.e., patient scheduling, check in/out, opening and closing procedures, insurance verification, etc).
• Develops performance standards and metrics for key tasks of front desk/call center staff. Designs reports to monitor staff performance.
• Coaches/mentors staff and develops written performance improvement plans when performance of staff does not meet expectations; monitors improvement and takes necessary action to ensure expected performance is achieved.

Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter by US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Medical Records Associate

INACTIVE

Western NC Community Health Services has an opening for a full-time Medical Records Associate. Ideal candidate must have a minimum of three years prior medical records experience, as well as familiarity with HIPAA regulations, medical terminology and excellent data entry skills. Work hours are Monday – Friday, 9am – 5 pm (with one hour paid lunch break) and limited evening, weekend or holiday work required. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Care Coordinator Medical Assistant

INACTIVE

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), seeks a full-time Medical Assistant for our Care Coordinator program. The Care Coordinator Medical Assistant is part of an interdisciplinary team whose responsibilities are the coordination of activities for the patients of a primary care/HIV care practice who directly supports WNCCHS’ highest risk patients. This position will support high risk patients by addressing Social Determinants of Health and resource connecting. Applicants with a minimum of five years of experience in a primary care/HIV care practice is preferred. Knowledge of the FQHC role in the community is also desired. Excellent verbal and written communication skills as well as proficiency with Microsoft Office products are required. High School graduate or GED required; Associate degree in Human Services or Certified Medical Assistant is preferred. Bilingual (English/Spanish) candidates are desired but not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats only) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Pharmacy Service Associate

POSTED: 07/28/2021

Western NC Community Health Services has an opening for a full-time Pharmacy Service Associate. Ideal candidate will be bilingual (English/Spanish), and must have basic computer skills, cashier experience as well as familiarity with Microsoft Office (Word, Excel, etc.). Position requires excellent customer service skills. Work hours are Monday – Friday, 8am – 4pm or 9am – 5 pm or 11am – 7pm (with one hour paid lunch break) and NO holiday work required. This position works a rotating shift every three weeks. We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Program Data Specialist: Ryan White Program

Inactive

Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time Program Data Specialist for our Ryan White Program. Applicant will gather, verify and enter required data in the CAREWare data system; compile, sort and verify the accuracy of data before entering; register and update patient demographics; identify relevant services and post charges/services in the billing system; conduct annual review of patient HIV status; run various reports to ensure accurate and necessary data entries have been made; collect data for referral reporting; maintain data for current screenings; immunizations, pregnancies and labs; assist the Ryan White Program Administrator with reporting and internal quality improvement; and other administrative duties as needed. Applicant must possess a high school diploma or equivalent and be proficient in the use of Microsoft Office programs. Two years of medical practice experience, proficiency in medical terminology and data extraction and analysis experience is preferred. Bilingual (English/Spanish) desired. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Medical Transportation Driver

Filled

Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time or part-time Medical Transportation Driver. The medical transportation driver will provide transportation of non-emergency or non-urgent care patients as well as drive, set up and return to close medical Mobile Unit as needed. Applicant must have a minimum of one year of experience as a driver for a transportation service, social service agency or church and possess a valid North Carolina driver license. No more than one moving violation or one at fault accident within the past three years. Successful candidate must obtain their CDL license within twelve months of hire. Applicant must have a high school diploma or equivalent; ability to communicate effectively in a friendly, professional manner; ability to prioritize and complete assigned tasks; and the ability to multitask and work well under pressure. Proficient in the use of Microsoft Office programs; possess excellent verbal and written communication skills; and have expert knowledge of medical office operations are preferred. Bilingual (English/Spanish) candidates desired. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Medical Practice Director

Filled

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC) with 15 primary care and 9 integrated behavioral health providers, seeks a full-time Medical Practice Director. The Director will manage daily operations including all clinical and administrative functions of the practice operations. The Director will partner with providers, administrative and clinical staff to develop and implement convenient and prompt access to primary care, and lead practice transformation processes to produce measurable changes in patient access, health outcomes and preventive care management. A minimum of five years practice management experience managing physician groups of 10+ providers and directly supervising both clinical and non-clinical staff. A bachelor’s degree in business/healthcare administration or nursing is required. A master’s degree in business/healthcare administration or public health is preferred. CMPE or FACHE certification is also preferred, as well as a background with Lean/Six Sigma. A successful track record in leading and managing change in medical practices as well as performance improvement and clinical best practices within primary care are required. Familiarity with the role of an FQHC in the community is desired. Bilingual (English/Spanish) candidates are desired but is not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Certified Medical Assistant - COVID Team

FILLED

Western NC Community Health Services has a vacancy for a full-time certified medical assistant. The CMA will join our COVID-19 response team working both onsite as well as in the community. Ideal candidate will have prior experience, preferably in an outpatient clinical setting. Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required. This is a 6 month grant funded position (which could be extended to 12 months if necessary). The position pays $19.00 per hour, as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats only) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Licensed Practical Nurse - COVID Team

Filled

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), seeks a full-time Licensed Practical Nurse (LPN). The LPN will join our COVID-19 response team working both onsite as well as in the community performing COVID-19 vaccinations and testing. The LPN will also work closely with the health care teams, either face to face or via telephone. The LPN will obtain medical/surgical/family/social history from patients and or their guardian or representative.

The LPN will provide appropriate care to ill, injured or disabled patients, and will advise the patients and their caregivers on health maintenance and disease prevention. Graduation from an approved practical nursing program holding a current North Carolina Licensed Practical Nurse license, as well as current BLS certification. The ideal candidate will have a minimum of three years of LPN experience in a medical office environment; excellent verbal and written communication skills; proficient knowledge of Microsoft Office programs; and advanced knowledge of medical terminology are all required. Expert knowledge of outpatient clinic operations and familiarity with the role of FQHCs in the community is preferred. Bilingual (English/Spanish) candidates are desired but is not required. This is a 6 month grant funded position (which could be extended to 12 months if necessary). The position pays $24.00 per hour, as well as an excellent benefits package.

Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801, or send resume and cover letter (MS Word or PDF formats) by e-mail to employment@wncchs.org, or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Patient Service Representative - COVID Team

Filled

Western North Carolina Community Health Services has a vacancy for a full-time Patient Service Representative for our COVID-19 response team. This is an entry level position that requires excellent customer service skills and basic computer skills. Bilingual (English/Spanish or English/Russian/Ukrainian) candidates desired, but not required. Medical office experience is preferred. This position is responsible for greeting and registering patients upon arrival; notifying appropriate personnel; scheduling follow-up visits; canceling and rescheduling appointments; obtaining and entering patient demographic information into our database, as well as distributing pertinent information (i.e., insurance information) to other departments; collecting service fees and co-pays; answering phone calls and re-routing them to the appropriate personnel. Essential qualifications include attention to detail, flexibility, the ability to multitask, and adapt to a fast-paced environment. Knowledge of HIPPA guidelines and patient confidentiality preferred. This is a 6 month grant funded position (which could be extended to 12 months if necessary). The position pays $16.50 per hour, as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats only) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Certified Peer Support Specialist

Filled

Western NC Community Health Services (WNCCHS), a Federally Qualified Health Center, seeks a full-time Certified Peer Support Specialist. The Certified Peer Support Specialist serves as an advocate for and on behalf of clients’ rights, promotes socialization, and recovery. Applicant must possess a high school diploma or equivalent and be a NC Certified Peer Support Specialist; be proficient in the use of Microsoft Office programs; possess excellent verbal and written communication skills; have expert knowledge of medical office operations; and possess an unrestricted license to drive a motor vehicle in North Carolina. Two years of direct substance abuse experience, preferably in a Harm Reduction setting such as a Methadone or Suboxone Clinic is preferred. Bilingual (English/Spanish) candidates desired. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Health Center Nurse Manager: Candler Health Center

Filled

Western North Carolina Community Health Services, a Federally Qualified Health Center (FQHC), is hiring a full-time Health Center Nurse Manager for the new Candler Health Center. The Health Center Nurse Manager (NM) manages all daily operations and supervises non-provider staff of a designated health center. The Nurse Manager oversees both front and back-office operations, processes and performance and identifies opportunities to improve both clinical and administrative workflows, procedures and operational performance.

Expert knowledge of medical office operations, and familiarity with the role of an FQHC in the community is preferred. A minimum of 5 years outpatient clinical experience in physician office is required with at least 2 years of supervisory experience. Applicants must possess a current RN license from the State of NC. Ideal candidate will be bilingual (English/Spanish), but is not required. Work hours are Monday – Friday and NO weekend or holiday work required.

We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word format) to employment@wncchs.org or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Physician or Advanced Practice Clinician: Candler Health Center

Inactive

Western NC Community Health Services, a Federally Qualified Health Center, seeks a full-time primary care Advance Practice Clinician (FNP or PA) or physician for the new Candler Health Center set to open this fall. Internal candidates preferred. The ideal candidate will have a minimum of three (3) years clinical experience in a primary care setting. In a multidisciplinary team setting, the provider is expected to manage the primary medical and behavioral health needs of primarily adult low-income/uninsured patients. We offer a very competitive salary, along with an excellent benefits package. Fluency in Spanish or Russian/Ukrainian is highly preferred. Additionally, no hospital calls required. Internal candidates should submit the internal application to Human Resources. All other applicants may submit resume and cover letter by e-mail (MS Word or PDF formats only) to employment@wncchs.org, or mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Patient Service Representative Medical Department: Candler Health Center

FILLED

Western North Carolina Community Health Services has a vacancy for a full-time Patient Service Representative for our medical front desk at our Candler Health Center. Internal candidates are preferred. The Patient Service Representative is an entry level position that requires excellent customer service skills and basic computer skills. Bilingual (English/Spanish) candidates desired, but not required. Medical office experience is preferred. This position is responsible for greeting and registering patients upon arrival; notifying appropriate personnel; scheduling follow-up visits; canceling and rescheduling appointments; calculating and counseling patients on point of service payments based on a sliding fee scale; obtaining and entering patient demographic information into our database, as well as distributing pertinent information (i.e., insurance information) to other departments; collecting service fees and co-pays; answering phone calls and re-routing them to the appropriate personnel. Essential qualifications include attention to detail, flexibility, the ability to multitask, and adapt to a fast-paced environment. Knowledge of HIPPA guidelines and patient confidentiality preferred. Internal candidates should submit the Internal Application form to Human Resources. All other candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Front Office Team Leader - *Internal Candidates Only

Inactive

*Internal Candidates Only

The Front Office Team Leader functions as a call center telephone agent/receptionist, scheduling patient appointments, handling routine inquiries/call management, confirming appointments, and directing calls appropriately to other departments. The Front Office Team Leaders is responsible for monitoring the operations of the centralized call center and serves as a backup leader in the absence of the Front Office Supervisor. The Team Leader also trains or orients all new Patient Service Representatives all new call center staff as well as those who float to work at the call center. Excellent written and verbal communication skills, exceptional interpersonal and customer service skills, strong problem solving and conflict resolution skills, ability to coach and mentor staff, and ability to work and serve as a resource to staff in a fast-paced environment are qualities required for this position. A minimum of two years of call center experience is also required. Bilingual candidates (English/Spanish) preferred.

Accounting Manager

Inactive

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), seeks a full-time Accounting Manager. The Accounting Manager will be responsible for the effective functioning of accounting systems, including accounts payable, payroll, purchasing, cash management, general ledger, financial reporting, and State/Federal regulatory reporting. A bachelor’s degree in Accounting or related field of study (Business Administration or Healthcare Management), as well as five to seven years of experience in an accounting or auditing environment are required. A combination of education and/or relevant work experience is acceptable. Excellent verbal and written communication skills, proficient knowledge of Microsoft Office programs, data extraction and analysis, and understanding of Not-For-Profit accounting standards/Generally Accepted Accounting Principles (GAAP) are also required. Experience with Abila/Sage MIP accounting software; experience with Tableau data analysis with one to three years of data analysis; and experience within an FQHC environment is preferred. Successful candidate must also possess an unrestricted license to drive a motor vehicle in North Carolina. Bilingual (English/Spanish) candidates are desired but is not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats only) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Staff Accountant

Inactive

Western NC Community Health Services (WNCCHS), a non-profit, Federally Qualified Community Health Center (FQHC), seeks a full-time Staff Accountant. The Accountant will maintain and control the General Ledger accounts and business transactions of the organization by applying Generally Accepted Accounting Principles (GAAP). The Accountant will work closely with the Accounting Manager with the day-to-day, monthly and year-end operations of the Accounting/Finance department including grant management and budget review and analysis. An Associate’s Degree in Accounting or related field of study (Business Administration or Healthcare Management), as well as one to three years of experience in an accounting or auditing environment are required. A combination of education and/or relevant work experience is acceptable. Excellent verbal and written communication skills, proficient knowledge of Microsoft Office programs, data extraction and analysis, and understanding of Not-For-Profit accounting standards/Generally Accepted Accounting Principles (GAAP) are also required. Experience with Abila/Sage MIP accounting software; experience with Tableau data analysis with one to three years of data analysis; and experience within an FQHC environment is preferred. Successful candidate must also possess an unrestricted license to drive a motor vehicle in North Carolina. Bilingual (English/Spanish) candidates are desired but is not required. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801 or send resume and cover letter (MS Word or PDF formats only) by e-mail to employment@wncchs.org or US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. Phone inquiries welcome at 828-285-0622, X 2026. WNCCHS is an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Executive Administrative Assistant

Inactive

Western North Carolina Community Health Services has a vacancy for a full-time Executive Administrative Assistant for our CEO and other Executive Committee members. Reporting directly to the CEO, the Executive Administrative Assistant provides executive support in a one-on-one working relationship. The Executive Administrative Assistant also serves as a liaison to the Board of Directors and senior management teams; organizes and coordinates executive outreach and external relations efforts and oversees special projects.

The Executive Administrative Assistant must be creative and enjoy working within an entrepreneurial environment. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization. Minimum five years of office experience, including one year in a health care organization.

We offer a very competitive salary as well as an excellent benefits package. Candidates may apply by submitting a resume via email (Microsoft Word or PDF formats only) to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

EHR Trainer

Filled

Western North Carolina Community Health Services has a vacancy for a full-time Electronic Health Records Trainer (EHR). The EHR Application Trainer performs tasks associated with the management of end-user training of the organization’s Electronic

Health Record. This position works methodically to prioritize training topics and develop user-appropriate trainings to coincide with new technology implementation and version upgrades. As an in-house application subject matter expert, the EHR Applications Trainer assists in the role of training new staff on EHR, while also supporting other applications or software systems in place. The position requires superior communication and interpersonal skills with the ability to respond succinctly and efficiently to user support requests. This position may perform duties as assigned related to all aspects of the organization's information technology functions. Experience in an ambulatory health care setting for 5 years as a medical assistant or other clinical support.

The candidate must also be a certified medical assistant. We offer a very competitive salary as well as an excellent benefits package. Candidates may apply by submitting a resume via email (Microsoft Word or PDF formats only) to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Community Health Worker

Inactive

Western North Carolina Community Health Services is seeking a full-time Community Health Worker. The Community Health Worker (CHW) is a community-based position that functions collaboratively with nurse care managers, care coordinators, population health specialists and others to identify and outreach to hard-to-reach patients. The CHW helps to coordinate patient care and assists patients with accessing healthcare and community resources. Through concerted and targeted outreach efforts, the Community Health Worker helps to monitor patient adherence to treatment plans and close gaps in care by identifying and addressing social support needs, literacy limitations, and other social determinants of health impacting access to services.

This position requires superior communication and interpersonal skills with a wide and diverse range of patients, staff, physicians and public. One year experience working with the public, or in customer service; in a medical setting is preferred. Knowledge of medical office operations and familiarity with role of FQHCs in the community is preferred.

We offer a very competitive salary as well as an excellent benefits package. Candidates may apply by submitting a resume by email (Microsoft Word or PDF format) to employment@wncchs.org, or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Accounts Receivable Associate

Filled

Western NC Community Health Services, a non-profit, Federally Qualified Health Center, is seeking a full-time Accounts Receivable Associate (ARA). The ARA provides key accounting functions within the Finance Department including verifying, reconciling, and processing source documents for use in maintaining accounting records. The person will help the CFO maintain the general ledger and produce accurate financial statements.

Must be able to communicate and interact in a professional manner with a wide range of staff, physicians and public. Ability to multitask and work well under pressure is essential. Three to five years’ Accounting experience is preferred. Additional skills preferred are; expert knowledge of medical office operation, and familiarity with role of FQHC in the community.

We offer a very competitive salary as well as an excellent benefits package. Candidates may email a resume and cover letter (MS Word or PDF format); or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801; or send by US mail to Director of Human Resources, PO Box 338, Asheville, NC 28802. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Dental Assistant - Sign on Bonus: $1500.00

POSTED: 11/19/2021

Sign on Bonus: $1500.00

Western North Carolina Community Health Services has a vacancy for a full-time dental assistant. We are offering a $1500 sign on bonus. Ideal candidate will have dental assisting experience with x-ray certification; fluent in Spanish, Russian and/or Ukrainian highly preferred, but not required. Knowledge of Eaglesoft software will be beneficial. Clinic hours are Monday – Friday. However, this position requires a work schedule of nine hours per day, four days per week.

We offer a very competitive salary, along with an excellent benefits package. Candidates may email resume/cover letter (MS Word or PDF format) to employment@wncchs.org ; mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802; or complete application at 257 Biltmore Ave., Asheville, NC 28801. WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Medical Assistant - Sign on Bonus: $1500.00

POSTED: 05/24/2021

$1,500.00 Sign-On Bonus

Come join our growing team! Western NC Community Health Services is expanding our Medical Assistant team. We are offering a $1,500 sign-on bonus for a full-time Medical Assistant.

The ideal candidate will have prior experience, preferably in an outpatient clinical setting. Bilingual (English/Spanish or English/Russian/Ukranian) candidates desired, but not required. Starting pay is commiserate with experience.

We offer a very competitive salary, along with an excellent benefits package. Email your resume and cover letter in (MS Word or PDF format), or mail to Director of Human Resources, P.O. Box 338, Asheville, NC 28802, or complete an application at 257 Biltmore Ave., Asheville, NC 28801.

WNCCHS is an equal opportunity employer. Racial/ethnic minorities are encouraged to apply.

Patient Services Associate Dental Department - Sign on Bonus: 1500.00

POSTED: 06/29/2021

Sign on Bonus: $1500.00

Western North Carolina Community Health Services has a vacancy for a full-time Patient Services Associate for our dental front desk. We will be offering a $1500 sign on bonus. The Patient Services Associate is an entry level position that requires excellent customer service skills and basic computer skills. Bilingual (English/Spanish or English/Russian/Ukrainian) candidates desired, but not required. Medical office experience is preferred. This position is responsible for greeting and registering patients upon arrival; notifying appropriate personnel; scheduling follow-up visits; canceling and rescheduling appointments; obtaining and entering patient demographic information into our database, as well as distributing pertinent information (i.e., insurance information) to other departments; collecting service fees and co-pays; answering phone calls and re-routing them to the appropriate personnel. Essential qualifications include attention to detail, flexibility, the ability to multitask, and adapt to a fast-paced environment. Knowledge of HIPPA guidelines and patient confidentiality preferred. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.

Patient Services Associate Medical Department - Sign on Bonus: 1500.00

POSTED: 06/29/2021

Sign on Bonus: $1500.00

Western North Carolina Community Health Services has a vacancy for a full-time Patient Services Associate for our medical front desk. We will be offering a $1500 sign on bonus. The APatient Services Associate is an entry level position that requires excellent customer service skills and basic computer skills. Bilingual (English/Spanish or English/Russian/Ukrainian) candidates desired, but not required. Medical office experience is preferred. This position is responsible for greeting and registering patients upon arrival; notifying appropriate personnel; scheduling follow-up visits; canceling and rescheduling appointments; obtaining and entering patient demographic information into our database, as well as distributing pertinent information (i.e., insurance information) to other departments; collecting service fees and co-pays; answering phone calls and re-routing them to the appropriate personnel. Essential qualifications include attention to detail, flexibility, the ability to multitask, and adapt to a fast-paced environment. Knowledge of HIPPA guidelines and patient confidentiality preferred. Candidates may apply by submitting a resume (Microsoft Word or PDF formats only) via e-mail to employment@wncchs.org or apply in person at Minnie Jones Health Center, 257 Biltmore Ave, Asheville, NC 28801. WNCCHS is an equal opportunity employer; racial/ethnic minorities are encouraged to apply.