We are performing many urgent visits, behavioral health visits, medication follow ups, nutrition consults, and even well visits – all by telehealth (Phone or Video sessions.) As clinicians, we find great relief in connecting with you and providing ongoing care in this innovative way.
Learn more about what telehealth is here: COVID19-Telehealth
We are pleased to inform you that Video Sessions are now being offered through a secure, HIPAA
compliant telehealth service, "Doxy.me".
Please see below for the appropriate doxy.me site for your provider if you were asked to use doxy.me for the virtual visit:
Choppy video can be frustrating during a video call. Fortunately, here are 5 tips that can improve call quality:
Restart your computer before a call. Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is ready for video.
Use fast internet with ethernet cable. Video quality adapts to internet speed, so the faster your internet connection, the better the video quality you will experience.
Use a newer computer with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness.
Use low resolution. If you are experience poor quality, try lowering the resolution. By doing this it requires less bandwidth and computer power, resulting in less choppiness during your call.
Use headphones. Typically your computer will automatically eliminate echo or audio feedback so you don't hear yourself talking. But if it happens, have the participant and yourself use headphones.
PRIVATE & SECURE: All data is encrypted, your sessions are anonymous, and none of your information is stored. Adheres to HIPAA, PIPEDA, and GDPR data privacy requirements.
NO DOWNLOADS: That's right - no downloads, no plugins, nothing to install. Doxy.me automatically works in most popular browsers.
MOBILE FRIENDLY: See patients from almost anywhere in the world using your mobile browser.
How do I get rid of an echo?
The following steps should be done by you and your provider:
1. Use headphones
2. Reduce the volume of speakers
3. Move the microphone away from the speakers
How to improve video quality?
1. Restart your computer: restart your computer before your first call.
2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
3. CPU/GPU usage: ensure no high intensity programs are running on the computer.